FAQs
Frequently Asked Questions about our Prints & Products
Can I buy any photo as a Mini-Print?
We are happy to make custom prints! However, we are not yet set up to make custom Mini-Prints for the same price. Mini prints are affordable because we have printing templates for the pictures in our sets.
What is the frame made of?
We assemble our frames from extruded aluminum segments and scratch-resistant, non glare plexiglass, which makes them easy to ship as a gift.
What is the matte board made of?
We protect our prints from fading by mounting and matting them onto Archival 100% cotton-based museum board that is acid-free and made to the highest standards.
How do you make the prints?
We make all but our biggest prints ourselves, using our own scans, archival paper and a state-of-the-art Canon Pro 1000 printer that delivers exquisite detail and a palette of colors few others can match. We then dry mount and mat them with acid-free, 100% cotton museum board and, for Mini-Prints only, put them into black aluminum frames with scratch-resistant non glare plexiglass.
What is the difference between Mini-Prints and Fine Art Prints?
Mini-Prints and Fine Art Prints are both made with the same quality printing, mounting and matting. Mini Prints are smaller and arrive framed and ready to hang on limited wall space or prop up on a table. Fine art prints are signed by the photographer and issued in numbered limited editions. Except by request, fine art prints come to you unframed.
Can I return or exchange my print?
Our customers have 60 days to return or exchange a print at their own postal expense. As long as it comes back to us unscratched and undamaged you will receive a different print or a refund. Contact us and we will work with you.
How do you ship?
USPS Priority Mail and the larger ones via UPS Ground. Please allow two or three weeks printing, matting and delivery. For rush service we charge $25 plus actual charges for next-day shipping. We ship internationally at USPS global priority rates. We can also deliver to multiple addresses as long as they are clearly noted in the delivery instructions. We will email you with any questions.
What are limited editions?
In a limited edition artists promise not to make more than a certain number of designated sizes, giving the art more value as more people buy them and they become scarce. Our editions will not exceed 5 large prints (20” x 30”), 25 medium (16”x20”), 50 small (11”x 14”) and 100 extra small (8”x10”). Mini-Prints are not limited edition.
Do you gift wrap?
Yes! On request we can wrap presents in non-denominational seasonal paper.
Will my print have a watermark?
No. We only use watermarks to protect our high resolution images on the website.